Shipping policy

Thank you for choosing HUNTER ELLIS ANDERSON. Based in Hamilton, New Zealand, our online store focuses on retailing high‑quality lawn mowers and garden power tools. We abide by strict order handling protocols and adopt shockproof, reinforced and hard‑shell packaging to protect mechanical products, striving to deliver all orders safely and meet expected logistics schedules.
Order Processing Time
We finalize order verification, commodity inspection and sealed packaging within 1 to 3 business days after successful payment and order confirmation. Order processing services will be suspended on New Zealand weekends and national public holidays. During busy promotional cycles and order surges, order preparation may be delayed slightly. We will send timely email alerts to customers once obvious delivery delays occur.
Shipping Rates and Delivery Estimates
Shipping fees are calculated based on package weight, overall size and delivery destination. The exact logistics cost will be automatically calculated and displayed on the checkout page before payment confirmation. All lawn mower tool orders will be delivered via standard shipping service, with an estimated delivery period of 15 business days, subject to actual logistics status. The stated delivery time is for reference only. Actual arrival time may be affected by logistics provider operational failures, cross‑border customs inspections, mechanical commodity quarantine checks, extreme weather, regional traffic restrictions and official holidays.
Shipment Confirmation and Order Tracking
Once our warehouse completes parcel handover to authorized logistics partners, you will receive an official shipment confirmation email including dedicated tracking codes and logistics inquiry entrances. Due to cross‑system data synchronization delays, parcel tracking information will be updated and accessible for query within 24 to 48 hours after shipment. If tracking data cannot be loaded normally, customers may contact our support team for manual parcel tracing.
Incorrect Address Disclaimer
Customers shall fill in accurate, complete and valid recipient addresses, postal codes and contact numbers during checkout, and double‑check all delivery information before submitting orders. HUNTER ELLIS ANDERSON shall not bear any liability for misdelivery, delivery failure or parcel loss caused by false or incomplete information provided by buyers. If parcels are returned to our warehouse due to address errors, buyers need to bear all additional reshipping fees independently.
Lost or Damaged Packages
If your lawn mower tool parcel is missing or untraceable during international transit, please submit a loss investigation request to our customer service within 7 days after the scheduled delivery date. Long‑distance transportation may cause extrusion damage, shell deformation and packaging rupture to mechanical products. If you receive damaged goods, please retain the original outer packaging and take clear evidentiary photos within 24 hours after receiving parcels. Our team will conduct comprehensive verification and deliver targeted solutions as soon as possible.
Product Maintenance and Usage Notice
Each lawn mower tool is equipped with official operating instructions and maintenance guidelines, covering mechanical assembly, engine maintenance and daily wear protection. Customers shall use, maintain and store products following official prompts. We reject after‑sales claims for product deformation, abrasion, mechanical failure and damage caused by improper operation, unauthorized modification and rough use.
International Shipping and Customs Notice
We provide global cross‑border shipping services for all lawn mower tool merchandise. Overseas shipments may generate import tariffs, customs clearance handling fees, commodity inspection fees and other statutory charges required by destination countries. Mechanical garden tools may require official quarantine inspection during customs clearance. All customs‑related expenses are borne by order recipients, and such fees are not included in product prices and settled shipping costs. We will not be responsible for parcel detention, customs rejection and relevant losses arising from buyers' non‑compliance with local import declaration regulations.
Contact Information
If you have any questions about shipping regulations, logistics progress and delivery after‑sales issues, please contact us via official channels below:
Trade name: HUNTER ELLIS ANDERSON
Phone number: +64 21 582 1309
Email: info@huntand.shop
Physical address: 75 Te Rapa Road, Beerescourt, WKO, Hamilton 3200, New Zealand